Shipping Policy
ZA Cycle Shipping Policy
At ZA Cycle, we strive to provide a seamless and satisfying shopping experience for our valued customers. Our shipping policy ensures clarity and transparency regarding how your orders will be delivered. Our displayed prices always include the quickest shipping method possible.
1. ZA Cycle Shipping:
- Included in Price: Shipping is always free.
- Delivery Time: Our shipping typically takes between 7 to 20 days, depending on your location. In some cases, it could take longer. This could be due to numerous reasons. In any case, feel free to contact us and we can follow up with the shipper.
- Tracking: All standard shipping orders come with tracking information, so you can monitor your order's journey from our warehouse in Asia to your doorstep.
2. Shipping Destinations:
- ZA Cycle ships nationwide across South Africa. We are committed to reaching cycling enthusiasts in every corner of the country.
3. Handling Time:
- Orders are typically processed and dispatched within 2 to 3 business days. During peak periods, processing times may be slightly longer, but we will communicate any delays promptly.
4. Delivery Issues:
- If you experience any issues with your delivery, such as delays or damaged items, please contact our customer service team here. We are here to assist you and ensure your satisfaction.
5. Address Accuracy:
- Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. ZA Cycle is not responsible for packages delivered to incorrect addresses provided by the customer.
6. Returns and Exchanges:
- For information on our return and exchange policy, please visit our refund policy.
At ZA Cycle, we are dedicated to providing high-quality products and exceptional customer service. If you have any questions or need further assistance regarding our shipping policy, please do not hesitate to reach out to us.
Thank you for choosing ZA Cycle for your cycling needs!