FAQs

  • What brands of bicycles and components do you offer?

    • We only offer well-established, high-quality Asian bicycle brands and components.

  • What are the delivery times for orders?

    • Delivery times vary depending on the product and supplier but generally range from 5 to 20 business days.

  • Do you offer any warranty on your products?

    • Yes, we offer a standard manufacturer’s warranty on all our products. Specific warranty periods and terms depend on the product and brand.

  • Can I return or exchange an item if I’m not satisfied?

    • Yes, we have a return and exchange policy. Please see here for more exact information.

  • How can I track my order?

    • Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or the courier’s website.

  • What payment methods do you accept?

    • We accept various payment methods, including credit/debit cards, EFTs, and PayPal.

  • Do you have a physical store or showroom?

    • Currently, we operate online. However, we will open a warehouse and physical retail and service store in South Africa in the near future.

  • Do you offer any discounts or promotions?

    • Yes, we regularly offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

  • Can I customize my bike or components?

  • Are your products compatible with international standards?

    • Yes, all our products meet international quality and compatibility standards. They are designed to work seamlessly with most bicycle brands and models.

  • What makes ZA Cycle different from other cycling shops?

    • ZA Cycle focuses on providing high-quality, affordable cycling products from reputable Asian brands. Our wide range of extremely high quality products and competitive prices set us apart. All of our products compete with, and in some cases exceed, most Western brands in quality, performance, and price. We aim to bring only the best of the East to you!

  • How can I contact customer service?

    • You can reach our customer service team via the contact page, or live chat on our website. We are available to assist you with any inquiries or issues.

  • Do you offer any cycling tips or resources?

    • Yes, we have a blog where we share cycling tips, product reviews, and other useful resources for cyclists of all levels. If you have any questions, feel free to contact us.

  • Are there any additional shipping costs or customs fees?

    • None! We have partnered with reputable International and Domestic shipping companies to ensure that you have no hidden or extra fees to cover. If anything pops up, we take care of it!

  • Do you sell electronic groupsets?

    • Yes, we will offer electronic groupsets, including popular models like LTWOO ERX, ER9, EGR, and WHEELTOP EDS TX and EDS OX. Currently, because these products are fairly new to the market, we are stress testing (At least 1000km's of riding in various conditions) them to ensure they meet our standards. Want to know when they will be released on ZA Cycle? Sign up for our monthly newsletter to see updates on new products and receive exclusive discounts. Currently, the Wheeltop EDS TX is available with our Kozo and Twitter Carbon Road Bike range.

  • Can I get professional advice on choosing the right components?

    • Absolutely! Our team is knowledgeable and ready to help you select the best components for your specific needs and preferences. Send a message in the live chat box, or contact us for any assistance you require.

  • Do you offer bike repair or maintenance services?

    • While we currently focus on sales, we plan to offer repair and maintenance services once we establish our physical store in South Africa.

  • Are your products environmentally friendly?

    • We strive to offer products that are sustainable and environmentally friendly. Many of our suppliers use eco-friendly materials and manufacturing processes.

  • How can I stay updated on new products and arrivals?

    • Follow us on Facebook to get the latest updates on new products, arrivals, and exclusive offers.

  • How can I trust ZA Cycle and the quality of your products?

    • At ZA Cycle, we understand that trust is crucial when purchasing cycling products online. Here are a few reasons why you can trust us:
      • Reputable Brands: We only partner with well-established and high-quality Asian bicycle brands that have a proven track record in the industry.
      • Customer Reviews and Testimonials: We encourage our customers to leave reviews and testimonials about their experiences with our products.
      • Comprehensive Warranty: All of our products come with a manufacturer’s warranty.
      • Easy Returns and Exchanges: Our return and exchange policy allows you to return or exchange items within 14 days of receipt if you are not satisfied.
      • Customer Service: Our dedicated 24/7 customer service team is always ready to assist you with any questions or concerns.
      • Quality Assurance: We conduct rigorous quality checks on all products before they are shipped to you, ensuring that you receive only the best.
      • Chinese speaker: Our founder, David, has lived, cycled and worked all around Asia for many years and has tested every product listed on ZA Cycle. He can also comfortably communicate with all of our listed brands and suppliers both in language and understanding of their culture.